3 Nov 2025
About This Privacy Notice
Wattz Mobility Sdn. Bhd. (Registration No. 1576031-V) and our related companies ("Wattz", "we", "us", "our") respect your privacy. This notice explains how we collect, use, and protect your personal data when you use our website and mobile application for electric vehicle (EV) rentals.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our services, you agree to this privacy notice.
Personal Data means any information that identifies you or could identify you, including sensitive information like health data, identification numbers, and financial details.
How We Collect Your Data
Directly from you when you:
Create an account as a renter or host
List or book a vehicle
Contact us with questions or concerns
Complete forms or registration
Use our website or app
Indirectly from third parties like:
Vehicle registration and credit reference agencies
Background check agencies
Payment processors
Business partners like charging station operators
What Data We Collect
All Users
Personal details: name, ID number, nationality, address, date of birth, gender, photo
Contact information: email, phone, mailing address
Financial details: payment method, card information, transaction history
Device information: phone model, operating system, app version
Usage data: location, browsing activity, search history, device settings
Renters Only
Driver's license details
Rental booking information and preferences
Vehicle usage during rental (mileage, charging, location)
Damage reports and photos
Hosts Only
Vehicle registration and ownership documents
Vehicle details: make, model, year, condition, charging specs
Insurance information
Bank account details for payouts
Earnings and performance ratings
Availability calendar and rental rates
How We Use Your Data
For All Users
Provide and manage your account
Process your requests and transactions
Provide customer support
Comply with legal requirements
Improve our services
For Renters
Process and confirm your bookings
Arrange vehicle pickup and drop-off
Monitor vehicle location and usage for safety
Process insurance coverage and manage damage claims
For Hosts
Verify your identity and vehicle ownership
Process your listing and bookings
Calculate and process your earnings
Manage payouts to your bank account
Who We Share Your Data With
We only share your data with:
Payment processors to process transactions
Insurance providers for policy verification and claims
Vehicle registration authorities for verification
Background check and credit agencies
Other business partners necessary for service delivery
Legal authorities if required by law
We will not sell your data to third parties. Partners must protect your data according to this notice.
How We Protect Your Data
Technical security:
Encryption of data during transmission (TLS/SSL)
Encryption of sensitive stored data
Secure login mechanisms
Regular security audits and firewall protection
Organizational security:
Restricted access to data
Employee training on data protection
Confidentiality agreements with staff and partners
Incident response procedures
While we use strong security measures, no method is 100% secure. We commit to protecting your data but cannot guarantee absolute security.
How Long We Keep Your Data
Account data: kept while your account is active, plus 7 years for legal compliance
Transaction data: kept for 7 years for tax and legal purposes
Usage logs: kept for 12 months
We delete data when no longer needed, unless legal requirements require retention
Your Privacy Rights
Under Malaysia's PDPA, you have the right to:
Access: Request a copy of your personal data
Correction: Ask us to correct inaccurate data
Withdrawal: Withdraw your consent to data processing
Portability: Request your data in a common format
Deletion: Request deletion of your data
Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@wattz.my with your request and proof of identity. We'll respond within 21 days.
Children's Privacy
Our services are not intended for anyone under 18. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided data, contact us at privacy@wattz.my and we will remove it.
To rent: you must be at least 21 with a valid driver's license. To host: you must be at least 18 and verify vehicle ownership.
Changes to This Privacy Notice
We may update this notice to reflect changes in our practices, technology, or legal requirements. When we do, we will:
Post the updated notice on our website and app
Update the date at the top
Notify you by email or app notification of major changes
Your continued use of our services means you accept the updated notice.
Contact Us
If you have questions about this privacy notice or your personal data:
Privacy Questions: privacy@wattz.my
General Support: support@wattz.my
Business Inquiries: hello@wattz.my
Operating Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)
Response time: We will respond to privacy requests within 21 days of receiving your inquiry.