Host Terms & Conditions
8 November 2025
1. INTRODUCTION AND ACCEPTANCE
1.1 Agreement to Terms
By registering as a Host, listing a vehicle, or accepting bookings through the Wattz platform ("Platform"), you ("Host", "you", or "your") agree to be bound by these Host Terms and Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations.
1.2 Platform Description
Wattz operates a peer-to-peer electric vehicle ("EV") rental marketplace connecting vehicle owners with renters ("Guests"). As a Host, you list your EV and rent it to Guests facilitated by Wattz. Wattz is not a party to the rental transaction between you and the Guest.
1.3 Definitions
"Vehicle" means the electric vehicle you list and make available for rental
"Guest" means the individual renting your Vehicle
"Booking" means a confirmed rental reservation
"Rental Period" means the period from Guest pickup to return
"Platform Fee" means the commission charged by Wattz for facilitating bookings
"Host Earnings" means your share of rental revenue after Platform Fee deduction
"Listing" means your Vehicle's profile page on the Platform
"Payout" means the transfer of Host Earnings to your bank account
1.4 Amendments
Wattz reserves the right to modify these Terms at any time. Changes will be effective upon posting with an updated "Effective Date". Continued listing or acceptance of bookings after changes constitutes acceptance.
2. HOST ELIGIBILITY AND REQUIREMENTS
2.1 Individual and Business Hosts
You may register as a Host if you are:
An individual at least 21 years of age
A business entity duly registered in Malaysia
2.2 Vehicle Ownership
You must:
Be the registered owner of the Vehicle (name on Vehicle registration)
OR have explicit written authorization from the registered owner to list and rent the Vehicle
Provide proof of ownership (registration card/grant) during onboarding
2.3 Background Verification
You must complete our Host verification process, which may include:
Identity verification (IC/passport)
Background check
Driving record check
Business registration verification (if applicable)
Wattz reserves the right to decline Host applications that do not meet our standards.
2.4 Legal Compliance
You represent and warrant that:
All information provided is accurate and complete
You have legal authority to rent the Vehicle
You comply with all Malaysian laws, regulations, and local ordinances
Your Vehicle rental activities comply with applicable tax obligations
3. VEHICLE REQUIREMENTS
3.1 Electric Vehicle Only
Only battery electric vehicles (BEVs) are permitted on the Platform. Plug-in hybrid electric vehicles (PHEVs) and internal combustion engine vehicles are NOT allowed.
3.2 Vehicle Condition Standards
Your Vehicle must:
Be roadworthy and safe to operate
Pass an initial vehicle inspection conducted by Wattz or our authorized partner
Be maintained in good working condition throughout your Host membership
Have valid road tax and registration
Have no active recall notices unresolved
Have no structural damage, major dents, or safety-compromising issues
3.3 Age and Mileage Limits
Vehicles must meet the following criteria:
Maximum age: As specified in our current Host Guidelines (generally within acceptable range for peer-to-peer rental)
Maximum mileage: As specified in our current Host Guidelines
These criteria may vary based on vehicle brand, model, and condition
3.4 Insurance Requirements
Your Vehicle must be covered by:
Comprehensive motor insurance valid in Malaysia
Insurance policy that permits peer-to-peer rental use (not all policies allow P2P sharing; you must obtain appropriate coverage or rider)
Insurance must be active and current at all times while your Vehicle is listed
CRITICAL: If your insurance policy does not permit P2P rental, you MUST obtain a policy or endorsement that does. Listing a Vehicle with non-compliant insurance is a material breach of these Terms and may result in immediate termination and liability for all damages.
3.5 Cleanliness Standards
Your Vehicle must be:
Professionally cleaned (interior and exterior) before each rental
Free from offensive odors (smoke, pets, strong air fresheners)
Free from visible stains, trash, or debris
Presentable and in condition you would expect if renting it yourself
3.6 Battery Health
For electric vehicles, battery health must be:
At least a minimum percentage of original capacity as specified in our Host Guidelines
Capable of achieving at least a minimum percentage of manufacturer-stated range
Free from abnormal degradation, error messages, or warranty-voiding issues
3.7 Safety Equipment
Your Vehicle must include:
Spare tire or tire repair kit (if not originally equipped, follow manufacturer guidelines)
Vehicle registration and insurance documents (copies acceptable)
First aid kit (recommended)
Fire extinguisher (recommended)
Charging cable (mandatory for EV rentals)
4. LISTING YOUR VEHICLE
4.1 Vehicle Profile
When creating your Listing, you must provide accurate information including:
Brand, model, year, trim
Battery capacity, WLTP range
Motor power, drive configuration
Seating capacity, cargo space
Features (Autopilot, sunroof, premium audio, etc.)
Color, license plate number
Current mileage and battery health percentage
4.2 Photographs
You must upload:
Minimum 10 high-quality photographs showing:
Exterior (all four angles)
Interior (front, rear, dashboard, trunk)
Charging port
Any pre-existing minor damage (scratches, dents) for transparency
Photos must be recent (within 30 days), clear, and accurately represent the Vehicle's current condition
4.3 Pricing
You set your Vehicle's:
Daily Rate: The base rental price per 24-hour period
Weekend/Holiday Premium: Optional price increase for weekends and public holidays
Weekly/Monthly Discounts: Optional discounts for longer rentals (7+ days, 30+ days)
Wattz may provide pricing recommendations based on market data, but final pricing is your decision.
4.4 Availability Calendar
You control your Vehicle's availability by:
Enabling/disabling instant booking
Blocking dates when the Vehicle is unavailable
Setting advance booking lead time (minimum hours notice before pickup)
Setting maximum rental duration
You must keep your calendar up-to-date to avoid double-bookings or cancellations.
4.5 House Rules
You may set reasonable house rules such as:
No smoking (strict no-smoking policy enforced with RM500 cleaning penalty)
No pets (or pets allowed with prior approval and additional cleaning fee)
Specific pickup/return instructions
Mileage limits (if not offering unlimited)
Geographic restrictions (e.g., no off-road driving, no cross-border travel)
Battery return minimum (e.g., 70% minimum charge)
House rules must comply with these Terms and applicable law. Discriminatory rules are strictly prohibited.
Penalty Enforcement:
Smoking violations: RM500 (covers deep cleaning and odor removal)
Pet violations (unauthorized pets): RM100-200 (cleaning fee)
Other violations: As disclosed in your Listing and Guest booking confirmation
4.6 Listing Accuracy
You represent and warrant that all Listing information is accurate, current, and complete. Misleading or false listings are grounds for immediate suspension or termination.
5. FEES AND PAYMENTS
5.1 Revenue Split
For each completed rental, revenue is allocated as follows:
Platform Fee: A percentage of all rental-related revenue (rental fees, penalties, cleaning fees, excess mileage charges, battery penalties, late fees) is retained by Wattz for facilitating the booking
Host Earnings: The remaining percentage is your share
The exact revenue split percentage is disclosed during your Host onboarding and may be found in your Host Dashboard.
Revenue Split Applies To:
Base rental fees
Penalty fees (smoking, cleaning, battery, late return)
Excess mileage charges
Traffic violation administrative fees
Damage claim reimbursements (if insurance pays you)
Revenue Split Does NOT Apply To:
Insurance fees (paid directly to insurance provider)
Guest service fees (retained by Platform separately)
Example Calculation (for illustration only; actual percentages apply):
Total Host Revenue: Rental fees + Penalties + Charges
Less: Platform Fee (percentage as disclosed)
Equals: Host Earnings (your payout)
5.2 Payment Processing
Guest payments are processed by Wattz through our secure payment gateway. You do not handle Guest payments directly.
5.3 Payout Schedule
Host Earnings are paid according to the following schedule:
Timing: T+3 (3 business days after rental completion)
Eligible Earnings: Payment for each completed rental is processed 3 business days after the Guest returns the Vehicle and inspection is complete
Minimum Payout Threshold: Earnings must meet or exceed the minimum threshold amount (if applicable) specified in your Host Dashboard
Below Threshold: If earnings are below the minimum, they are rolled over to the next payout until the threshold is met
Example:
Rental ends: Monday 3pm
Inspection complete: Monday 5pm
Payout date: Thursday (T+3 business days)
5.4 Payout Method
You must provide valid banking information:
Bank name
Account number
Account holder name (must match your registered Host name)
Payouts are made via bank transfer to your designated account. You are responsible for providing accurate banking details. Wattz is not liable for failed transfers due to incorrect information.
5.5 Taxes
You are solely responsible for:
All applicable taxes on your rental income (income tax, SST, etc.)
Registering for necessary tax identifiers (e.g., SST registration if applicable)
Filing tax returns and remitting taxes to authorities
Maintaining records for tax compliance
Wattz may provide an annual summary of your earnings for tax reporting purposes, but you are responsible for accurate reporting and payment of taxes.
5.6 Withholding
Wattz reserves the right to withhold payouts if:
Pending damage claims are under review
Guest disputes are unresolved
You are in breach of these Terms
Legal or regulatory requirements mandate withholding
Withheld amounts will be released once matters are resolved, subject to any valid deductions.
5.7 Fee Changes
Wattz reserves the right to modify the Platform Fee percentage with 30 days' advance notice to Hosts via email. Continued listing after the notice period constitutes acceptance of the new fee structure.
5.8 Platform Incentives
Wattz may offer incentives and bonuses to encourage quality hosting and platform participation:
Listing Bonuses:
New Host listing bonus (one-time payment for first approved listing)
Referral bonuses for bringing new Hosts to the platform
Performance bonuses for maintaining high ratings and low cancellation rates
Equipment Bonuses:
Charging cable provision bonus (reimbursement for providing OEM charging cables with the Vehicle)
Safety equipment bonus (for providing additional safety features)
Promotional Programs:
Seasonal promotions and campaigns
Early adopter benefits
Superhost rewards and benefits
Specific incentive amounts and eligibility criteria are communicated via email and your Host Dashboard. Incentives are subject to change and may be modified or discontinued at Wattz's discretion.
6. HOST RESPONSIBILITIES
6.1 Vehicle Preparation
Before each rental, you must:
Clean the Vehicle thoroughly (interior and exterior)
Charge the battery to at least the minimum level specified in our Host Guidelines (generally 80%+ recommended, 90%+ ideal)
Inspect for damage and document any new issues
Ensure all systems are functional (brakes, lights, charging port, touchscreen, safety features)
Remove personal belongings
Provide a charged charging cable (if applicable)
6.2 Punctual Handover
You must:
Be ready at least 1 hour before the scheduled pickup time (Vehicle cleaned, charged, inspected, and ready for handover)
Be available at the agreed pickup time (or arrange for authorized representative)
Allow a reasonable grace period (15 minutes) for Guest arrival
Conduct a joint Vehicle inspection with the Guest
Take timestamped photographs documenting the Vehicle's condition at handover
Walk through basic Vehicle operation (how to charge, access charging port, use touchscreen, driver assistance features)
Provide clear handover instructions if pickup is contactless
Late Handover: If you are not ready at the scheduled pickup time due to your failure to prepare, the Guest may:
Request immediate refund and cancellation
Request compensation for delays
Leave negative feedback affecting your Host rating
6.3 Communication
You must:
Respond to booking inquiries within 24 hours (MANDATORY) - recommended within 6 hours for Request to Book
Respond to urgent Guest issues during rentals within 2 hours (emergencies, breakdowns, accidents)
Communicate clearly and professionally with Guests via all platform communication channels
Provide your contact information (phone/WhatsApp) for emergency support during rentals
Be reachable during the Rental Period for Guest questions or issues
Communication Channels:
Email: Booking confirmations, documentation, formal communications
WhatsApp: Real-time Guest communication, emergency support, photo sharing
Phone: Emergency assistance during active rentals
Failure to respond within required timeframes may result in:
Lower Host rating and search visibility
Automatic booking cancellation (for Request to Book inquiries)
Guest complaints and negative reviews
Account review or suspension for repeated violations
6.4 Accurate Representation
You must:
Ensure your Listing accurately reflects the Vehicle's current condition
Update your Listing promptly if Vehicle features, condition, or specifications change
Disclose all pre-existing damage, however minor, in photos and description
6.5 Maintenance and Repairs
You must:
Maintain the Vehicle in safe, roadworthy condition
Perform regular maintenance (tire rotations, brake inspections, software updates, etc.) per manufacturer guidelines
Address recall notices promptly
Remove the Vehicle from availability if it becomes unsafe or requires significant repairs
6.6 Insurance Maintenance
You must:
Keep comprehensive motor insurance active and current at all times
Ensure your insurance policy permits P2P rental use
Notify Wattz immediately if your insurance is cancelled, lapses, or no longer permits P2P rental
Provide proof of insurance upon request
6.7 Legal Compliance
You must:
Ensure Vehicle registration and road tax are current
Comply with all applicable laws and regulations
Report any accidents or incidents involving your Vehicle to authorities as required by law
Cooperate with law enforcement if your Vehicle is involved in an investigation
7. GUEST SCREENING AND BOOKINGS
7.1 Guest Verification
All Guests must complete eKYC verification before their booking is confirmed. Wattz handles this process. You may NOT accept bookings from unverified Guests.
7.2 Booking Acceptance
For "Request to Book" listings:
You have up to 6 hours to approve or decline a booking request
You should approve/decline based on legitimate criteria (e.g., Guest's driving record, verification status, rental duration, travel purpose if disclosed)
You may NOT discriminate based on race, religion, nationality, gender, sexual orientation, or other protected characteristics
For "Instant Book" listings:
Bookings are automatically confirmed if the Guest meets platform criteria (verified, no negative history, etc.)
You retain the right to cancel if the Guest poses a safety risk or you have legitimate concerns, but frequent cancellations may result in penalties
7.3 Cancellation by Host
If you must cancel a confirmed booking:
You must notify the Guest and Wattz as soon as possible
Guest receives a full refund plus compensation in the form of a Wattz Cash Voucher (amount based on timing as outlined in our cancellation policy)
Host Penalties for Cancellation:
Cancellation damages your Host rating and reputation
Frequent cancellations may result in listing suspension or account termination
You may lose Superhost status or other benefits
Platform may impose fees or penalties for late cancellations (less than 48 hours before pickup)
Valid Reasons for Host Cancellation (no penalty):
Vehicle becomes unsafe due to unforeseen mechanical failure
Vehicle is damaged in an accident prior to rental
Force majeure events (natural disasters, government restrictions, etc.)
You must provide evidence supporting the cancellation reason.
7.4 Vehicle Unavailability
If your Vehicle is unavailable for any reason:
Update your calendar immediately to block unavailable dates
Do NOT accept bookings for dates when the Vehicle is not available
If the Vehicle becomes unavailable after a booking is confirmed, contact Wattz and the Guest immediately to cancel
8. INSURANCE AND LIABILITY
8.1 Platform-Provided Insurance
Wattz provides comprehensive insurance coverage for all rentals through our insurance partner. This insurance:
Covers third-party liability up to the policy limit
Covers damage to your Vehicle up to its current market value
Includes EV-specific coverage (battery damage, charging equipment)
Is mandatory for all rentals and included in the Guest's rental fee
8.2 Insurance Deductible
In the event of damage or loss:
The Guest is responsible for the insurance deductible amount based on your Vehicle's market value
The deductible is charged to the Guest (first from their security deposit, then from their payment method)
You do NOT pay the deductible unless the damage is due to your negligence (e.g., providing an unsafe Vehicle, failing to disclose pre-existing damage)
8.3 Insurance Exclusions
Insurance coverage may be VOID if:
Guest was driving under the influence of alcohol or drugs
Guest used the Vehicle for prohibited purposes (commercial use, racing, cross-border travel)
An unauthorized person was driving the Vehicle
The incident resulted from your failure to maintain the Vehicle or your negligence
If insurance is void due to Guest conduct, the Guest is liable. If void due to your negligence, you may be liable.
8.4 Your Insurance Requirements
In addition to the platform-provided insurance for Guest rentals, you must maintain your own comprehensive motor insurance that:
Covers the Vehicle when not being rented (personal use)
Permits P2P rental use (or has appropriate endorsement/rider)
Failure to maintain appropriate insurance is a material breach and grounds for immediate termination.
8.5 Claims Process
If damage occurs during a rental:
Guest must report the incident to you and Wattz within 2 hours
You must document the damage with photographs and a repair estimate
File a damage claim via the Platform within 24 hours of Vehicle return
Wattz coordinates with the insurance provider
Repairs are authorized once the claim is approved
You are responsible for taking the Vehicle to an authorized repair shop and overseeing repairs
Insurance pays the repair shop directly (or reimburses you if you pay upfront), minus the Guest's deductible
CRITICAL: Claims filed after 24 hours may be denied or subject to additional scrutiny. Always document damage immediately upon Vehicle return and file claims promptly.
8.6 Guest Damage Disputes
If the Guest disputes your damage claim:
Wattz mediates the dispute
Both parties submit evidence (photos, repair quotes, etc.)
Wattz makes a final decision within 5 business days
If the claim is upheld, the Guest is charged; if denied, you bear the cost (if you proceeded with repairs)
Always take clear timestamped photos before and after each rental to support damage claims.
8.7 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
Wattz's total liability to you for any claim is limited to the total Platform Fees you paid in the 12 months preceding the claim
Wattz is not liable for indirect, consequential, incidental, or punitive damages
Wattz is not liable for Guest misconduct, theft, or criminal activity
Wattz is not liable for loss of income, business interruption, or lost rental opportunities
9. EV-SPECIFIC TERMS
9.1 Battery Handover Standards
You must provide the Vehicle to the Guest with:
Battery charged to at least the minimum level specified in our Host Guidelines (generally 80%+, ideally 90%+)
Accurate range display (if range is significantly lower than expected due to battery degradation, this must be disclosed in your Listing)
9.2 Battery Return Requirements
Guests must return the Vehicle with a minimum battery charge level as specified in their booking. If they return below this level, a penalty fee is charged to them (not to you).
9.3 Charging Cable
You must provide:
A functional OEM or certified charging cable (Type 2 AC cable at minimum)
Clear instructions on how to charge the Vehicle (or labels in the Vehicle indicating charging instructions)
If the Guest loses or damages the charging cable, replacement costs are charged to the Guest (not to you). You must replace the cable promptly to avoid impact on future rentals.
9.4 Charging Network Access
If your Vehicle has access to proprietary charging networks (e.g., Tesla Supercharger), you should disclose this in your Listing. Guests are responsible for all charging costs during the Rental Period.
9.5 Battery Health Monitoring
You must:
Monitor your Vehicle's battery health regularly
Update your Listing if battery capacity degrades significantly (e.g., below 80% of original capacity)
Remove the Vehicle from listing if battery health issues affect safety or performance
9.6 Software and Firmware Updates
You must:
Keep your Vehicle's software and firmware up-to-date per manufacturer recommendations
Avoid accepting bookings during scheduled software update periods (which may take several hours)
Notify Wattz if a critical software update will cause extended downtime
10. PLATFORM TECHNOLOGY AND DATA
10.1 GPS and Telematics
Some Vehicles may be equipped with GPS tracking and telematics devices installed by Wattz or the Vehicle manufacturer. This technology:
Monitors Vehicle location during rentals for safety and theft prevention
Collects driving data (speed, acceleration, braking, charging patterns) for insurance and safety purposes
Helps recover the Vehicle if stolen
By listing your Vehicle, you consent to:
Installation of GPS/telematics devices (if not already equipped)
Collection and use of location and driving data as described in our Privacy Policy
10.2 Data Sharing
Data collected from your Vehicle may be shared with:
Guests (to help them locate the Vehicle, track their rental)
Insurance providers (for claims processing and risk assessment)
Law enforcement (if legally required or to assist in theft recovery)
Analytics partners (anonymized data for platform improvement)
10.3 Guest Reviews
Guests may review you and your Vehicle after each rental. Reviews are publicly visible on your Listing and affect your Host rating.
You may respond to reviews but may NOT:
Offer incentives for positive reviews
Threaten, intimidate, or retaliate against Guests for negative reviews
Request removal of honest reviews (you may dispute factually inaccurate reviews through Wattz support)
10.4 Host Rating
Your Host rating is calculated based on:
Guest star ratings (1-5 stars)
Review comments
Cancellation rate
Response time
Vehicle condition and cleanliness scores
A low Host rating may result in:
Lower visibility in search results
Loss of Superhost or other status benefits
Account review or suspension if rating falls below the minimum threshold
11. TERMINATION AND SUSPENSION
11.1 Termination by Host
You may terminate your Host membership at any time by:
Removing all Vehicles from your Listing
Notifying Wattz of your intent to terminate
Completing all pending bookings or canceling them per the cancellation policy
Settling any outstanding payouts or claims
11.2 Termination by Wattz
Wattz may suspend or terminate your Host account immediately if:
You violate these Terms
You provide false or misleading information
Your Vehicle fails safety inspections
Your insurance lapses or is cancelled
You engage in fraudulent activity
Your Host rating falls below the minimum acceptable threshold
You discriminate against Guests
You fail to meet quality or response standards
11.3 Effect of Termination
Upon termination:
All active Listings are removed
Pending bookings may be cancelled with Guest refunds at Wattz's discretion
You must complete any ongoing rentals and return outstanding Vehicles to Guests
Final payout (if any) will be processed after all claims and deductions
You lose access to the Platform and your Host account
11.4 Survival
Sections related to fees, indemnification, limitation of liability, governing law, and data use survive termination.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Wattz Mobility Sdn. Bhd., its directors, officers, employees, agents, and insurance partners from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees) arising out of or related to:
Your Vehicle's condition or safety
Your breach of these Terms
Your violation of applicable laws
Inaccurate or misleading Listings
Failure to maintain required insurance
Your negligence or misconduct
Third-party claims arising from your Vehicle during rentals
13. DATA PRIVACY
13.1 Privacy Policy
Your use of the Platform is also governed by our Privacy Policy. By agreeing to these Terms, you also agree to our Privacy Policy.
13.2 Guest Data
You will have access to Guest personal data (name, contact information) for communication purposes related to bookings. You must:
Use Guest data only for rental-related purposes
NOT share Guest data with third parties (except as required by law)
NOT use Guest data for marketing or solicitation
Comply with PDPA 2010 in handling Guest data
13.3 Vehicle Data
Data collected from your Vehicle (location, driving behavior, battery usage) is owned by Wattz and used as described in our Privacy Policy. You grant Wattz a perpetual license to use this data for platform operations, analytics, and improvement.
14. INTELLECTUAL PROPERTY
All content, trademarks, logos, software, and technology on the Platform are owned by Wattz Mobility Sdn. Bhd. or licensed to us. You may not use Wattz's intellectual property without prior written permission.
By uploading photos or content for your Listing, you grant Wattz a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content for marketing and operational purposes.
15. GENERAL PROVISIONS
15.1 Entire Agreement
These Terms, together with our Privacy Policy and your Host Dashboard terms, constitute the entire agreement between you and Wattz and supersede all prior agreements.
15.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
15.3 Waiver
Wattz's failure to enforce any right or provision does not constitute a waiver.
15.4 Assignment
You may not assign or transfer these Terms. Wattz may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
15.5 Force Majeure
Neither party is liable for delays or failures due to causes beyond reasonable control (natural disasters, pandemics, government restrictions, etc.).
15.6 Independent Contractor
You are an independent contractor. Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between you and Wattz.
15.7 Language
These Terms are drafted in English. In the event of conflict between English and translated versions, the English version prevails.
16. GOVERNING LAW AND DISPUTE RESOLUTION
16.1 Governing Law
These Terms are governed by the laws of Malaysia.
16.2 Jurisdiction
Disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
16.3 Informal Resolution
Before initiating legal proceedings, you agree to attempt to resolve disputes informally by contacting support@wattz.my and negotiating in good faith for at least 30 days.
17. CONTACT INFORMATION
Wattz Mobility Sdn. Bhd. Email: support@wattz.my Website: wattz.my
For Host support: support@wattz.my For privacy inquiries: Refer to Privacy Policy