Guest Terms & Conditions

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement to Terms

By submitting a booking request, completing payment, or using any vehicle through the Wattz platform ("Platform"), you ("Guest", "you", or "your") agree to be bound by these Guest Rental Terms and Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations.

1.2 Platform Description

Wattz operates a peer-to-peer electric vehicle ("EV") rental marketplace connecting vehicle owners ("Hosts") with renters. Wattz facilitates bookings but is not a party to the rental transaction between Guest and Host.

1.3 Definitions

• "Booking" means a confirmed rental reservation for a specific Vehicle and rental period

• "Vehicle" means the electric vehicle listed by a Host and rented by you

• "Rental Period" means the period from pickup time to return time specified in your booking confirmation

• "Booking Confirmation" means the email and/or WhatsApp message confirming your booking details, pricing, and rental terms

• "Platform Fee" means the service fee charged by Wattz for facilitating the rental transaction

• "Security Deposit" means the refundable pre-authorised hold placed on your payment method

  
  

1.4 Amendments

Wattz reserves the right to modify these Terms at any time. Changes will be effective upon posting on the Platform with an updated "Effective Date". Your continued use of the Platform after changes constitutes acceptance.

2. ELIGIBILITY AND IDENTITY VERIFICATION

2.1 Age Requirements

You must be:

• At least 21 years of age to rent standard vehicles (market value below RM250,000)

• At least 25 years of age to rent premium vehicles (market value RM250,000 or above)

  
  

2.2 Driver's License

You must hold a valid driver's license (Class D or DA for Malaysian license) that has been active for at least 2 years.

International drivers must possess both a valid International Driving Permit (IDP) and their country's driver's license.

2.3 Identity Verification (eKYC)

You must complete electronic Know Your Customer (eKYC) verification within 24 hours of payment by providing:

• Valid government-issued identification (MyKad, passport, or equivalent)

• Valid driver's license

• Live selfie photograph for identity matching

eKYC Link Delivery: The verification link will be sent to your email and WhatsApp immediately after payment completion.

Processing Time: Verification typically takes 15-30 minutes during business hours (9am-10pm daily). Up to 24 hours on weekends/holidays.

Failure to complete eKYC within 24 hours will result in automatic booking cancellation with a full refund.

2.4 Background Screening

Wattz reserves the right to conduct background checks, verify driving records, and decline bookings from individuals who do not meet our safety and eligibility standards.

2.5 Accuracy of Information

You represent and warrant that all information provided during booking and eKYC is accurate, current, and complete. Providing false information is grounds for immediate booking cancellation without refund and permanent platform suspension.

3. BOOKING PROCESS

3.1 No Account Required

You are not required to create an account to book a rental. Bookings are processed through a simplified form submission process.

3.2 Booking Submission

When you submit a booking request, you provide:

• Contact details (name, phone, email, IC/passport number)

• Rental period (pickup and return date/time)

• Optional add-ons (additional drivers, unlimited mileage, delivery)

• Emergency contact information

  
  

3.3 Instant Book vs Request to Book

• Instant Book: Booking is automatically confirmed upon successful payment and eKYC completion

• Request to Book: Host has up to 6 hours to approve or decline your request

  • If approved: Booking confirmed after eKYC completion

  • If declined: Full refund processed (including Platform Fee)

    
    

3.4 Booking Confirmation

Upon successful payment and (where applicable) host approval, you will receive a Booking Confirmation via email and WhatsApp containing:

• Vehicle details and Host contact information

• Rental period and pickup/return location

• Total charges and security deposit amount

• Insurance coverage details

• Cancellation policy applicable to your booking

  
  

3.5 Communication

All booking communications (confirmations, reminders, updates) will be sent via email and/or WhatsApp. You are responsible for monitoring these channels and responding to Host and Platform communications in a timely manner.

Primary Channels:

• Email: Payment confirmations, eKYC links, booking summaries, receipts, dispute updates

• WhatsApp: Booking reminders, real-time Host communication, emergency support during rentals

• Phone: Emergency assistance during active rentals (number provided in Booking Confirmation)

No Login Portal: You do not need to log in to any account. All information is sent directly to your email and WhatsApp.

4. PAYMENT TERMS

4.1 Payment Due

Payment is due immediately upon booking submission. You will be redirected to a secure payment page and must complete payment within 15 minutes, or your booking will be automatically released.

4.2 Charges at Booking

Your payment method will be charged for:

• Rental Fee: Vehicle daily rate according to rental duration

• Platform Fee: Service fee for facilitating the transaction (percentage disclosed at checkout)

• Insurance Fee: Mandatory comprehensive insurance coverage (amount disclosed at checkout)

• Optional Add-Ons: Any additional services selected (additional drivers, unlimited mileage, delivery)

  
  

4.3 Security Deposit

A refundable security deposit will be pre-authorized (held, not charged) on your payment method at the time of booking.

Deposit Amount (based on Vehicle market value):

• Vehicles under RM150,000: RM500

• Vehicles RM150,000-250,000: RM1,000

• Vehicles above RM250,000: RM2,500

Security Deposit Purpose:

• Vehicle damages caused during the Rental Period

• Cleaning fees if Vehicle is returned excessively dirty

• Late return fees

• Battery return penalty (if returned below minimum charge level)

• Excess mileage charges

• Traffic violations and fines incurred during the Rental Period

Release Timeline:

• If no claims: Deposit hold released 3-5 business days after Vehicle return

• If claims filed: Hold may be extended up to 14 days while under review

• If charges apply: Applicable amount captured from deposit, remainder released

  
  

4.4 Accepted Payment Methods

We accept credit/debit cards, online banking (FPX), and e-wallet payments as processed through our secure payment gateway.

4.5 Currency

All charges are in Malaysian Ringgit (RM).

4.6 Receipts

Payment receipts will be emailed automatically after transaction completion. For business travelers requiring company tax invoices, contact support@wattz.my with your booking reference and company details.

5. CANCELLATION AND REFUNDS

5.1 Guest Cancellation

You may cancel your booking by emailing support@wattz.my with your booking reference. Refund eligibility depends on timing:

More than 48 hours before pickup:

• Rental Fee: Full refund

• Insurance Fee: Full refund

• Platform Fee: NON-REFUNDABLE

24 to 48 hours before pickup:

• Rental Fee: 50% refund

• Insurance Fee: 50% refund

• Platform Fee: NON-REFUNDABLE

Less than 24 hours before pickup:

• No refund (full amount charged)

No-Show (failure to pickup):

• No refund (full amount charged)

  
  

5.2 Host Cancellation

If the Host cancels your booking, you will receive:

• Full refund (including Platform Fee)

• Compensation in the form of Wattz Cash Voucher:

  • 48 hours before pickup: RM50 Wattz Cash Voucher

  • 24-48 hours before pickup: RM100 Wattz Cash Voucher

  • <24 hours before pickup: RM200 Wattz Cash Voucher

Voucher Terms: Valid for 30 days from issuance and applicable to future bookings on the Platform.

5.3 Wattz Cancellation

Wattz reserves the right to cancel any booking if:

• eKYC verification fails or is not completed within 24 hours

• Information provided is fraudulent or inaccurate

• Guest does not meet eligibility requirements

• Host's Vehicle becomes unavailable due to circumstances beyond Host's control

• Safety or legal concerns arise

If Wattz cancels for reasons not attributable to the Guest, a full refund (including Platform Fee) will be issued.

5.4 Refund Processing Time

Refunds are processed according to your payment method and may take 5-10 business days to appear in your account.

5.5 Early Return

Returning the Vehicle earlier than your scheduled return time does not automatically entitle you to a refund. Partial refunds for early returns may be requested via support@wattz.my and are granted at Wattz's sole discretion on a case-by-case basis.

6. VEHICLE USE AND RESTRICTIONS

6.1 Permitted Use

The Vehicle may only be used for personal, non-commercial transportation purposes by you and any additional drivers authorised on the booking.

6.2 Prohibited Uses

You shall NOT:

• Use the Vehicle for commercial purposes (e-hailing, delivery services, ride-sharing, courier services, driving instruction for profit)

• Allow any person not listed as an authorised driver on the booking to operate the Vehicle

• Use the Vehicle while under the influence of alcohol, drugs, or any impairing substances

• Use the Vehicle for racing, speed contests, towing, pushing another vehicle, or any competitive driving events

• Transport hazardous materials, illegal goods, or contraband

• Use the Vehicle for any illegal purpose or in violation of any law

• Smoke (cigarettes, vaping, or any tobacco/cannabis products) inside the Vehicle (RM500 cleaning penalty if violated)

• Transport pets without prior Host approval

• Tamper with, disable, or interfere with the Vehicle's technology systems (GPS, telematics, safety features)

• Make any modifications, alterations, or repairs to the Vehicle without Wattz's prior written consent

  
  

6.3 Geographic Restrictions

STRICTLY PROHIBITED: Cross-Border Travel You may NOT drive the Vehicle outside of Malaysia. Cross-border travel to Singapore, Thailand, Brunei, or any other country is strictly forbidden.

Violation Consequences:

• Insurance coverage is IMMEDIATELY VOID

• You will be liable for all damages, theft, or loss

• Penalty fees as outlined in your Booking Confirmation

• Immediate termination of rental and platform account suspension

  
  

6.4 Passenger Limits

You may not exceed the Vehicle's seating capacity as specified in your Booking Confirmation.

6.5 Additional Drivers

Additional drivers must be:

• Added to the booking BEFORE the Rental Period begins

• Complete eKYC verification

• Meet the same age and license requirements as the primary Guest

• Pay applicable additional driver fees (RM30-50 per day per additional driver)

Unauthorised drivers: If an unauthorised person operates the Vehicle, insurance coverage is VOID and you are liable for all damages and losses.

6.6 Responsibility for Violations

You are responsible for all traffic violations, parking tickets, toll charges, and fines incurred during the Rental Period.

If violations are forwarded to the Host or Wattz:

• You must pay the fine directly to the issuing authority (JPJ, police, local council)

• An administrative fee of RM50 will be charged to your payment method on file for processing

• Unpaid fines will prevent future bookings on the Platform

7. ELECTRIC VEHICLE SPECIFIC REQUIREMENTS

7.1 Battery Level at Pickup

The Host will provide the Vehicle with a minimum battery charge level as specified in our operational guidelines. If the battery is significantly below the expected level at pickup, you may:

• Request the Host to charge the Vehicle before departure

• Request a price adjustment

• Decline the Vehicle and request a full refund (contact support@wattz.my immediately)

  
  

7.2 Battery Level at Return

YOU MUST return the Vehicle with a minimum battery charge level of 70%.

Penalty if returned below minimum:

Penalties will be automatically deducted from your Security Deposit.

7.3 Charging During Rental

• You are responsible for all charging costs incurred during the Rental Period

• Use only approved charging stations and equipment

• Do NOT use damaged, uncertified, or non-compatible charging cables

• Report any charging issues or Vehicle warning lights to the Host and Wattz immediately

  
  

7.4 Charging Cable

A charging cable may be included with the Vehicle (as specified in your Booking Confirmation). You are responsible for safeguarding the cable and returning it with the Vehicle. Loss or damage to the charging cable will result in replacement charges deducted from your Security Deposit.

7.5 Mileage Allowance

Your booking includes a mileage allowance of 300km per rental (regardless of rental duration).

Excess Mileage Charges:

If you exceed the 300km allowance, excess mileage will be charged at:

• Budget EVs: RM0.50 per kilometer

• Mid-Range EVs: RM1.00 per kilometer

• Premium EVs: RM1.50 per kilometer

Excess charges will be deducted from your Security Deposit.

Unlimited Mileage: If you purchased unlimited mileage as an add-on, no excess mileage fees apply.

7.6 EV-Specific Care

• Do not allow the battery to fully deplete (0%)

• Follow manufacturer guidelines for charging (available in the Vehicle or glove box)

• Report any unusual battery behavior, reduced range, or charging errors immediately

8. INSURANCE AND LIABILITY

8.1 Mandatory Insurance

All rentals include mandatory comprehensive insurance coverage. You cannot decline or waive insurance.

8.2 Insurance Coverage

The insurance policy provides:

• Third-Party Liability: Covers bodily injury and property damage to third parties up to the policy limit

• Own Damage: Covers damage to the Vehicle up to its current market value

• Theft and Fire: Covers theft and fire damage

• EV-Specific Coverage: Battery damage and charging equipment damage up to specified limits

  
  

8.3 Insurance Deductible (Excess)

In the event of damage or loss covered by insurance, you are responsible for paying the insurance deductible amount based on the Vehicle's market value:

Your Deductible Amount:

The deductible will be charged:

1. First from your Security Deposit

2. If the deductible exceeds your Security Deposit, the remaining amount will be charged to your payment method on file

   
   

8.4 Insurance Exclusions

Insurance coverage does NOT apply and you will be liable for FULL costs if damage or loss occurs due to:

• Drunk driving (blood alcohol content above the legal limit of 0.08%)

• Drug use or driving under the influence of impairing substances

• Reckless, negligent, or intentional misconduct

• Racing, speed contests, or competitive driving events

• Use of the Vehicle by an unauthorized driver

• Commercial use of the Vehicle

• Cross-border travel outside Malaysia

• Violations of these Terms or applicable laws

If insurance is void due to your violation, you are personally liable for ALL damages, losses, theft, and third-party claims with NO LIMIT.

8.5 Claims Process

If an accident or damage occurs:

1. STOP immediately and ensure safety

2. Call emergency services (999) if there are injuries or significant damage

3. Document the scene: Take photographs of all vehicles involved, damage, license plates, and road conditions

4. Collect information from other parties (driver details, insurance, witnesses)

5. Report to Wattz and Host within 2 hours: via WhatsApp to the emergency contact provided in your Booking Confirmation

6. File a police report within 24 hours if damage exceeds the threshold specified by Malaysian law or if requested by Wattz or the insurance provider

7. Do NOT admit fault at the scene or make agreements with other parties without Wattz's approval

8. Cooperate fully with Wattz, the Host, and the insurance adjuster

Wattz will coordinate with the insurance provider on your behalf. You must provide truthful information and all requested documentation promptly.

Claim Settlement Timeline:

• Small claims (<RM5,000): 3-7 days settlement, 5-14 days repair time

• Large claims (>RM5,000): 14-30 days settlement, 21-60 days repair time

• Total loss (vehicle totaled): 30-60 days settlement

All updates will be sent via email and WhatsApp.

8.6 Interior Damage and Non-Covered Items

Insurance does not cover interior damage (stains, tears, burns to seats, dashboard scratches, odors) or loss/damage to personal belongings left in the Vehicle. You are responsible for such damages and costs will be deducted from your Security Deposit.

8.7 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• Wattz's total liability for any claim arising from your rental is limited to the total amount you paid for the rental

• Wattz is not liable for indirect, consequential, incidental, special, or punitive damages

• Wattz is not liable for delays, trip interruptions, loss of use, or any economic losses

9. GUEST RESPONSIBILITIES

9.1 Vehicle Inspection at Pickup

You must:

• Inspect the Vehicle thoroughly before accepting it

• Take timestamped photographs of the entire Vehicle (exterior from all angles, interior, dashboard display, existing damage)

• Report any pre-existing damage, cleanliness issues, or mechanical problems to the Host immediately

• Test all critical functions (brakes, lights, charging port, touchscreen)

CRITICAL: Photographs taken at pickup are your primary evidence in any damage dispute. Failure to document pre-existing damage may result in you being charged for it.

9.2 Vehicle Care During Rental

You must:

• Operate the Vehicle safely and in accordance with all traffic laws

• Keep the Vehicle clean and free from excessive dirt, trash, and debris

• Secure the Vehicle and lock it when unattended

• Use the Vehicle's alarm system if equipped

• Park in safe, legal, and well-lit areas

• Report any warning lights, unusual noises, or mechanical issues immediately (do NOT continue driving if unsafe)

• Maintain tire pressure if embarking on long trips (check and inflate as needed)

  
  

9.3 Prohibited Actions

You must NOT:

• Attempt any repairs or maintenance without Wattz's prior authorization

• Continue driving if the Vehicle is unsafe or displaying critical warning lights

• Ignore or dismiss warning indicators (check engine, brake warnings, battery alerts)

  
  

9.4 Lost or Stolen Keys/Access Cards

If you lose the Vehicle keys, access cards, or any other provided access devices:

• Report the loss to the Host and Wattz immediately

• You are responsible for replacement costs as outlined in your Booking Confirmation

• If the Vehicle is stolen due to lost keys, you may be liable for the full Vehicle value (insurance may deny coverage for negligence)

  
  

9.5 Breakdowns and Roadside Assistance

If the Vehicle breaks down or you experience a flat tire, battery issue, or other mechanical failure:

• Do NOT attempt repairs yourself

• Contact the roadside assistance number provided in your Booking Confirmation

• WhatsApp the Host and Wattz with details (location, issue, photos)

• Follow instructions from roadside assistance

• Costs for roadside assistance due to Vehicle mechanical failure are covered by the Platform; costs due to Guest negligence (running out of battery, damage to tires from reckless driving) are charged to you

10. VEHICLE RETURN

10.1 Return Time

You must return the Vehicle by the exact date and time specified in your Booking Confirmation.

Grace Period: A 15-minute grace period is allowed.

Late Return Fee:

If you return the Vehicle more than 15 minutes late, late fees will be calculated as:

(Daily Rate ÷ 24 hours) × Hours Late

Example: RM500/day vehicle, 2 hours late = (500 ÷ 24) × 2 = RM41.67

Late fees will be charged to your payment method or deducted from your Security Deposit.

Extremely Late (>24 hours): If you are more than 24 hours late without authorisation, the Vehicle may be reported as stolen to authorities, and you will be liable for the full daily rate for each additional day plus potential criminal charges and account termination.

10.2 Return Location

Return the Vehicle to the exact location specified in your Booking Confirmation unless alternative arrangements have been made with the Host and confirmed in writing.

10.3 Return Condition

The Vehicle must be returned:

• Clean: Interior free of trash, excessive dirt, stains, and odors. Exterior reasonably clean (light dust acceptable; mud covering the entire Vehicle is not).

• Fueled/Charged: Battery at or above the minimum charge level specified in your Booking Confirmation

• Undamaged: Free from new damage beyond normal wear and tear

• Complete: All accessories, charging cables, toll cards, and items provided at pickup must be returned

  
  

10.4 Return Inspection

At return, you should:

• Meet the Host for a joint inspection (if Host is available)

• Take timestamped photographs of the Vehicle's condition (exterior, interior, dashboard showing battery level and mileage)

• Have the Host acknowledge the return (signature or written confirmation via WhatsApp if possible)

Contactless Return: If the Host is unavailable for return inspection:

• Park the Vehicle in the designated location

• Take extensive photographs (20-25 photos minimum) and a video walkthrough

• Record battery level and odometer reading clearly

• Leave keys as instructed by the Host

• WhatsApp all photos to the Host and Wattz immediately

• Host will confirm return condition within 2-6 hours

  
  

10.5 Cleaning Fees

If the Vehicle is returned excessively dirty, cleaning fees will apply:

Cleaning Fee Structure:

• Minor (light dirt, crumbs): RM50

• Moderate (stains, spills): RM100

• Heavy (vomit, smoke odor, pet hair, excessive mud): RM150-200

Fees will be deducted from your Security Deposit.

10.6 Extension Requests

If you need to extend your rental beyond the original return time:

• Contact the Host BEFORE your scheduled return time

• Extension is subject to Host approval and Vehicle availability

• Additional charges will apply at the same daily rate

• Failure to request an extension before the return time will result in late fees

11. DAMAGES AND DISPUTE RESOLUTION

11.1 Reporting Damage

You must report any damage that occurs during the Rental Period to the Host and Wattz within 2 hours of the incident via WhatsApp (emergency contact provided in Booking Confirmation).

11.2 Damage Assessment

After Vehicle return, if the Host identifies damage:

• Host will file a damage claim via the Platform with photographs and a repair quote

• Wattz will review the claim within 24-48 hours

• You will be notified via email with details of the claim

  
  

11.3 Damage Charges

If damage is verified:

• Repair costs (up to the insurance deductible amount) will be charged to you

• Charges are first deducted from your Security Deposit

• If costs exceed your Security Deposit, the remaining amount will be charged to your payment method on file

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11.4 Filing a Dispute

If you disagree with any charge (damage, cleaning fee, battery penalty, late fee), you may file a dispute:

Within 7 days of being charged:

1. Email support@wattz.my with your booking reference

2. Include:

   • Booking reference number

   • Amount being disputed

   • Reason for dispute

   • Evidence (attach pickup and return photos with timestamps)

   • Any other relevant documentation

Review Process:

• Wattz will review your dispute within 5 business days

• A mediator will examine evidence from both you and the Host

• Decision will be communicated via email

Possible Outcomes:

• Guest wins: Charge reversed and refunded

• Host wins: Charge stands

• Partial win: Charge reduced (e.g., split cost 50/50 if damage worsened during rental but was pre-existing)

  
  

11.5 Dispute Success Factors

Disputes are most successful when:

• You have clear, timestamped photographs from pickup showing Vehicle condition

• Evidence clearly demonstrates the damage was pre-existing or did not occur during your rental

• Documentation supports your version of events

Without evidence, success rate is significantly lower.

11.6 Final Decision

Wattz's dispute resolution decision is final unless new evidence emerges or the matter is escalated to legal proceedings.

12. MODIFICATION OF BOOKINGS

12.1 Date or Time Changes

To modify your booking dates or pickup/return times:

• Contact the Host via WhatsApp or email (contact details in Booking Confirmation)

• Modification is subject to Host approval and Vehicle availability

• If approved, updated Booking Confirmation will be sent

• Additional charges may apply if the modification increases rental duration or incurs fees

  
  

12.2 Adding Services

To add services (additional drivers, unlimited mileage, delivery) after booking:

• Email support@wattz.my at least 24 hours before pickup

• Additional fees will be charged to your payment method

• Additional drivers must complete eKYC before the Rental Period

  
  

12.3 Modification Fees

Modifications requested less than 48 hours before pickup may incur administrative fees as outlined in our Fee Schedule.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Wattz Mobility Sdn. Bhd., its directors, officers, employees, agents, and the Host from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Vehicle

• Your violation of these Terms

• Your violation of any applicable law or regulation

• Damage to the Vehicle or third-party property caused by you

• Injury or death of any person caused by your actions

• Your fraud, negligence, willful misconduct, or criminal activity

14. DATA PRIVACY

14.1 Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By agreeing to these Terms, you also agree to our Privacy Policy.

14.2 Data Collection

We collect personal data including but not limited to:

• Identity information (IC, passport, driver's license)

• Contact information (name, phone, email)

• Payment information (tokenized, encrypted)

• Location data (Vehicle GPS tracking during Rental Period)

• Usage data (driving behavior, mileage, charging patterns)

  
  

14.3 Data Usage

Your data is used for:

• Processing bookings and payments

• eKYC verification and fraud prevention

• Insurance claims processing

• Customer support

• Platform improvement and analytics

• Compliance with legal obligations

  
  

14.4 PDPA Compliance

We comply with the Personal Data Protection Act 2010 (PDPA). You have rights to access, correct, and request deletion of your personal data subject to legal and contractual obligations. See our Privacy Policy for details.

15. INTELLECTUAL PROPERTY

15.1 Platform Ownership

All content, trademarks, logos, software, and technology on the Platform are owned by Wattz Mobility Sdn. Bhd. or licensed to us. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.

15.2 User Content

By uploading photos or providing reviews, you grant Wattz a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content for marketing and operational purposes.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with your Booking Confirmation and our Privacy Policy, constitute the entire agreement between you and Wattz regarding your rental and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Wattz's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms. Wattz may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

Wattz is not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, fuel, energy, labor, or materials.

16.6 Survival

Sections related to payment, indemnification, limitation of liability, governing law, and dispute resolution shall survive termination of these Terms.

16.7 Language

These Terms are drafted in English. In the event of any conflict between English and translated versions, the English version shall prevail.

17. GOVERNING LAW AND DISPUTE RESOLUTION

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.

17.2 Jurisdiction

Any disputes arising out of or related to these Terms or your rental shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

17.3 Informal Resolution

Before initiating formal legal proceedings, you agree to first attempt to resolve disputes informally by contacting support@wattz.my and participating in good-faith negotiations for at least 30 days.

17.4 Consumer Rights

Nothing in these Terms affects your statutory consumer rights under Malaysian law, including rights under the Consumer Protection Act 1999.

18. CONTACT INFORMATION

Wattz Mobility Sdn. Bhd. Email: support@wattz.my WhatsApp: [To be provided in Booking Confirmation] Website: wattz.my

For disputes: support@wattz.my For privacy inquiries: Refer to Privacy Policy