Guest Terms & Conditions

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement to Terms

By submitting a booking request, completing payment, or using any vehicle through the Wattz platform ("Platform"), you ("Guest", "you", or "your") agree to be bound by these Guest Rental Terms and Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations.

1.2 Platform Description

Wattz operates a peer-to-peer electric vehicle ("EV") rental marketplace connecting vehicle owners ("Hosts") with renters. Wattz facilitates bookings but is not a party to the rental transaction between Guest and Host.

1.3 Definitions

• "Booking" means a confirmed rental reservation for a specific Vehicle and rental period

• "Vehicle" means the electric vehicle listed by a Host and rented by you

• "Rental Period" means the period from pickup time to return time specified in your booking confirmation

• "Booking Confirmation" means the email and/or WhatsApp message confirming your booking details, pricing, and rental terms

• "Security Deposit" means the refundable pre-authorised hold placed on your payment method

  
  

1.4 Amendments

Wattz reserves the right to modify these Terms at any time. Changes will be effective upon posting on the Platform with an updated "Effective Date". Your continued use of the Platform after changes constitutes acceptance.

2. ELIGIBILITY AND IDENTITY VERIFICATION

2.1 Age Requirements

You must be:

• At least 21 years of age to rent standard vehicles (market value below RM250,000)

• At least 25 years of age to rent premium vehicles (market value RM250,000 or above)

  
  

2.2 Driver's License

You must hold a valid driver's license (Class D or DA for Malaysian license) that has been active for at least 2 years.

International drivers must possess both a valid International Driving Permit (IDP) and their country's driver's license.

2.3 Identity Verification (eKYC)

You must complete electronic Know Your Customer (eKYC) verification within 24 hours of payment by providing:

• Valid government-issued identification (MyKad, passport, or equivalent)

• Valid driver's license

• Live selfie photograph for identity matching

eKYC Link Delivery: The verification link will be sent to your email and WhatsApp immediately after payment completion.

Processing Time: Verification typically takes 15-30 minutes during business hours (9am-10pm daily). Up to 24 hours on weekends/holidays.

Failure to complete eKYC within 24 hours will result in automatic booking cancellation with a full refund.

2.4 Background Screening

Wattz reserves the right to conduct background checks, verify driving records, and decline bookings from individuals who do not meet our safety and eligibility standards.

2.5 Accuracy of Information

You represent and warrant that all information provided during booking and eKYC is accurate, current, and complete. Providing false information is grounds for immediate booking cancellation without refund and permanent platform suspension.

3. BOOKING PROCESS

3.1 No Account Required

You are not required to create an account to book a rental. Bookings are processed through a simplified form submission process.

3.2 Booking Submission

When you submit a booking request, you provide:

• Contact details (name, phone, email, IC/passport number)

• Rental period (pickup and return date/time)

• Optional add-ons (additional drivers, unlimited mileage, delivery)

• Emergency contact information

  
  

3.3 Instant Book vs Request to Book

• Instant Book: Booking is automatically confirmed upon successful payment and eKYC completion

• Request to Book: Host has up to 6 hours to approve or decline your request

  • If approved: Booking confirmed after eKYC completion

  • If declined: Full refund processed

    
    

3.4 Booking Confirmation

Upon successful payment and (where applicable) host approval, you will receive a Booking Confirmation via email and WhatsApp containing:

• Vehicle details and Host contact information

• Rental period and pickup/return location

• Total charges and security deposit amount

• Your damage liability and the deposit amount held

• Cancellation policy applicable to your booking

3.5 Communication

All booking communications (confirmations, reminders, updates) will be sent via email and/or WhatsApp. You are responsible for monitoring these channels and responding to Host and Platform communications in a timely manner.

Primary Channels:

• Email: Payment confirmations, eKYC links, booking summaries, receipts, dispute updates

• WhatsApp: Booking reminders, real-time Host communication, emergency support during rentals

• Phone: Emergency assistance during active rentals (number provided in Booking Confirmation)

No Login Portal: You do not need to log in to any account. All information is sent directly to your email and WhatsApp.

4. PAYMENT TERMS

4.1 Payment Due

Payment is due immediately upon booking submission. You will be redirected to a secure payment page and must complete payment within 15 minutes, or your booking will be automatically released.

4.2 Charges at Booking

Your payment method will be charged for:

• Rental Fee: Vehicle daily rate according to rental duration

• Optional Add-Ons: Any additional services selected (additional drivers, mileage packs, delivery)

• Refundable Deposit: Charged at booking and refunded after return, see 4.3

No insurance fee is charged. Wattz does not sell or provide insurance. See section 8.

4.3 Security Deposit

A refundable deposit is charged to your payment method at the time of booking and refunded after the Vehicle is returned. It is not a pre-authorisation hold.

The deposit amount for your Vehicle is based on its market value and is shown at checkout before you pay.

Security Deposit Purpose:

• Vehicle damages caused during the Rental Period

• Repair costs for damage you cause during the Rental Period (section 8)

• Cleaning fees if Vehicle is returned excessively dirty

• Late return fees

• Battery return penalty (if returned below minimum charge level)

• Excess mileage charges

• Traffic violations and fines incurred during the Rental Period

Refund Timeline:

• If no claims: refunded within 5 to 10 business days after the Vehicle is returned

• If a claim is filed: refund may be held up to 14 days while under review

• If charges apply: the applicable amount is retained and the remainder refunded

4.4 Accepted Payment Methods

We accept credit/debit cards, online banking (FPX), and e-wallet payments as processed through our secure payment gateway.

4.5 Currency

All charges are in Malaysian Ringgit (RM).

4.6 Receipts

Payment receipts will be emailed automatically after transaction completion. For business travelers requiring company tax invoices, contact support@wattz.my with your booking reference and company details.

5. CANCELLATION AND REFUNDS

5.1 Guest Cancellation

You may cancel your booking by emailing support@wattz.my with your booking reference. Refund eligibility depends on timing:

More than 48 hours before pickup:

• Rental Fee: Full refund

24 to 48 hours before pickup:

• Rental Fee: 50% refund

Less than 24 hours before pickup:

• No refund (full amount charged)

No-Show (failure to pickup):

• No refund (full amount charged)

  
  

5.2 Host Cancellation

If the Host cancels your booking, you will receive:

• Full refund

• Compensation in the form of Wattz Cash Voucher:

  • 48 hours before pickup: RM50 Wattz Cash Voucher

  • 24-48 hours before pickup: RM100 Wattz Cash Voucher

  • <24 hours before pickup: RM200 Wattz Cash Voucher

Voucher Terms: Valid for 30 days from issuance and applicable to future bookings on the Platform.

5.3 Wattz Cancellation

Wattz reserves the right to cancel any booking if:

• eKYC verification fails or is not completed within 24 hours

• Information provided is fraudulent or inaccurate

• Guest does not meet eligibility requirements

• Host's Vehicle becomes unavailable due to circumstances beyond Host's control

• Safety or legal concerns arise

If Wattz cancels for reasons not attributable to the Guest, a full refund will be issued.

5.4 Refund Processing Time

Refunds are processed according to your payment method and may take 5-10 business days to appear in your account.

5.5 Early Return

Returning the Vehicle earlier than your scheduled return time does not automatically entitle you to a refund. Partial refunds for early returns may be requested via support@wattz.my and are granted at Wattz's sole discretion on a case-by-case basis.

6. VEHICLE USE AND RESTRICTIONS

6.1 Permitted Use

The Vehicle may only be used for personal, non-commercial transportation purposes by you and any additional drivers authorised on the booking.

6.2 Prohibited Uses

You shall NOT:

• Use the Vehicle for commercial purposes (e-hailing, delivery services, ride-sharing, courier services, driving instruction for profit)

• Allow any person not listed as an authorised driver on the booking to operate the Vehicle

• Use the Vehicle while under the influence of alcohol, drugs, or any impairing substances

• Use the Vehicle for racing, speed contests, towing, pushing another vehicle, or any competitive driving events

• Transport hazardous materials, illegal goods, or contraband

• Use the Vehicle for any illegal purpose or in violation of any law

• Smoke (cigarettes, vaping, or any tobacco products) inside the Vehicle (RM500 cleaning penalty if violated)

• Transport pets without prior Host approval

• Tamper with, disable, or interfere with the Vehicle's technology systems (GPS, telematics, safety features)

• Make any modifications, alterations, or repairs to the Vehicle without Wattz's prior written consent

  
  

6.3 Geographic Restrictions

STRICTLY PROHIBITED: Cross-Border Travel You may NOT drive the Vehicle outside of Malaysia. Cross-border travel to Singapore, Thailand, Brunei, or any other country is strictly forbidden.

Violation Consequences:

• The Host's insurance is void for the affected period

• You are liable for the full cost of all damage, theft, loss and third-party claims with no upper limit (section 8.9)

• Penalty fees as outlined in your Booking Confirmation

• Immediate termination of rental and platform account suspension

6.4 Passenger Limits

You may not exceed the Vehicle's seating capacity as specified in your Booking Confirmation.

6.5 Additional Drivers

Additional drivers must be:

• Added to the booking BEFORE the Rental Period begins

• Complete eKYC verification

• Meet the same age and license requirements as the primary Guest

• Pay applicable additional driver fees (RM30-50 per day per additional driver)

Unauthorised drivers: if any person not authorised on the booking operates the Vehicle, the Host's insurance is void, no claim route is available, and you are liable for the full cost of all damage and loss with no upper limit (section 8.9).

6.6 Responsibility for Violations

You are responsible for all traffic violations, parking tickets, toll charges, and fines incurred during the Rental Period.

If violations are forwarded to the Host or Wattz:

• You must pay the fine directly to the issuing authority (JPJ, police, local council)

• An administrative fee of RM50 will be charged to your payment method on file for processing

• Unpaid fines will prevent future bookings on the Platform

7. ELECTRIC VEHICLE SPECIFIC REQUIREMENTS

7.1 Battery Level at Pickup

The Host will provide the Vehicle with a minimum battery charge level as specified in our operational guidelines. If the battery is significantly below the expected level at pickup, you may:

• Request the Host to charge the Vehicle before departure

• Request a price adjustment

• Decline the Vehicle and request a full refund (contact support@wattz.my immediately)

7.2 Battery Level at Return

YOU MUST return the Vehicle with a minimum battery charge level of 70%.

Penalty if returned below minimum:

Penalties will be automatically deducted from your Security Deposit.

7.3 Charging During Rental

• You are responsible for all charging costs incurred during the Rental Period

• Use only approved charging stations and equipment

• Do NOT use damaged, uncertified, or non-compatible charging cables

• Report any charging issues or Vehicle warning lights to the Host and Wattz immediately

7.4 Mileage Allowance

Your booking includes a mileage allowance of 250km per rental (regardless of rental duration).

Excess Mileage Charges:

If you exceed the 250km allowance, excess mileage will be charged at:

• Budget EVs: RM0.50 per kilometer

• Mid-Range EVs: RM1.00 per kilometer

• Premium EVs: RM1.50 per kilometer

Excess charges will be deducted from your Security Deposit.

Unlimited Mileage: If you purchased unlimited mileage as an add-on, no excess mileage fees apply.

7.6 EV-Specific Care

• Do not allow the battery to fully deplete (0%)

• Follow manufacturer guidelines for charging (available in the Vehicle or glove box)

• Report any unusual battery behavior, reduced range, or charging errors immediately

8. DAMAGE, LIABILITY AND INSURANCE

8.1 Wattz does not provide insurance

Wattz does not sell, provide, arrange or underwrite any insurance or damage-protection product. No insurance fee is charged at booking and no Wattz protection product is currently available.

Each Vehicle is covered by the Host's own comprehensive motor insurance policy. That policy is a contract between the Host and the Host's insurer. You are not a party to it and you are not an insured person under it.

8.2 Your liability for damage

If the Vehicle is damaged, lost or stolen during your Rental Period, you are liable for the cost of putting it right.

Your liability is not capped. There is no excess, deductible or liability limit that reduces what you owe. How the amount is calculated depends on whether an insurance claim is filed, as set out in 8.3.

You will never be charged both a repair cost and a claim-related amount for the same incident.

8.3 The RM10,000 claim threshold

Once the repair cost has been assessed from the evidence required by section 11, the following rule applies. It is a fixed rule, not a discretion, and neither Wattz nor the Host may depart from it:

Assessed repair cost below RM10,000, with no third-party injury:

• No insurance claim is filed.

• You pay the full actual repair cost. There is no upper limit.

Assessed repair cost of RM10,000 or more, or any third-party injury:

• Wattz arranges for a claim to be filed on the Host's policy.

• The insurer pays for the repair.

• You pay (a) the excess payable under the Host's policy, and (b) the NCD Reimbursement calculated under 8.4.

• You do not also pay the repair cost.

8.4 NCD Reimbursement

Malaysian motor insurance rewards claim-free years with a No-Claim Discount ("NCD"). For private cars the ladder is 0%, 25%, 30%, 38.33%, 45% and 55%. A claim resets the Host's NCD to 0%, and it takes five claim-free years to return to 55%. The Host therefore pays higher premiums for five consecutive years as a direct result of the incident.

Where a claim is filed because of damage you caused, you reimburse that loss:

NCD Reimbursement = 1.4 × the Host's current annual gross premium, pro-rated to the NCD entitlement the Host actually loses.

• The Host's annual gross premium and NCD level are evidenced by the policy schedule. A copy will be provided to you together with the claim.

• Pro-rating: if the Host held 55% NCD, the full amount applies. If the Host held a lower NCD level, the amount is reduced in proportion to the entitlement actually lost. If the Host already held 0% NCD, no NCD Reimbursement is payable.

Indicative amounts, for guidance only. The figure that applies to you is calculated from the Host's actual policy schedule:

• Vehicle market value under RM150,000: approximately RM4,000

• RM150,000 to RM300,000: approximately RM6,000

• Above RM300,000: approximately RM9,000

8.5 When no NCD Reimbursement is payable

No NCD Reimbursement is payable where the damage was not caused by your act or omission. Examples include the parked Vehicle being struck by an identified third party, or an incident caused wholly by another road user's negligence.

You remain responsible for reporting the incident under 8.11, and for the policy excess only where the Host's policy requires it and the third party's insurer does not meet it.

8.6 If the Host's insurer declines the claim

The Host is required under the Host Terms to hold a policy that permits peer-to-peer rental use.

If an insurer nonetheless declines or repudiates a claim, no insurance money is available and the claim route in 8.3 does not apply. You then pay the full actual repair cost under the first limb of 8.3, with no upper limit.

Exception: if the claim is declined because of the Host's own breach of their policy or of the Host Terms, including a policy that did not in fact permit rental use, you pay no more than you would have owed had the claim been met. The shortfall is not yours to bear.

8.7 Theft, and loss of keys or access devices

If the Vehicle is stolen and the insurer declines the claim because of your negligence, including leaving keys or access cards in or with the Vehicle or leaving it unlocked, you are liable for the full market value of the Vehicle.

The RM10,000 threshold in 8.3 does not apply to a declined theft claim.

8.8 Interior damage and personal belongings

Motor insurance does not cover interior damage. Damage to seats, trim, dashboard, upholstery, and odours including smoke, is therefore always dealt with as a direct repair under the first limb of 8.3 regardless of amount, and you are liable for the full cost.

Wattz and the Host are not responsible for loss of or damage to personal belongings left in the Vehicle.

8.9 Excluded conduct: unlimited liability, no claim route

Where damage, loss, theft or a third-party claim arises from any of the following, the Host's insurer will decline cover, the claim route in 8.3 is unavailable, and you are personally liable for the full cost of all damage, loss, theft and third-party claims with no limit:

• driving with blood alcohol above the legal limit, or under the influence of drugs or any impairing substance

• reckless, negligent or intentional misconduct

• racing, speed contests or competitive driving events

• operation of the Vehicle by any person not authorised on the booking

• commercial use of the Vehicle, including e-hailing, delivery, courier, ride-sharing or paid driving instruction

• driving the Vehicle outside Malaysia

• any other breach of these Terms or of applicable law

8.10 How amounts are collected

Amounts you owe are collected first from your Refundable Deposit, then from the payment method on file, and then by direct demand.

Nothing is charged until you have received the itemised statement and supporting evidence required by section 11, and the dispute window in 11.4 has been made available to you.

8.11 Reporting an accident or damage

If an accident or damage occurs:

• Stop immediately and make the scene safe.

• Call emergency services (999) if there are injuries or significant damage.

• Document the scene: photograph all vehicles involved, the damage, licence plates and road conditions.

• Collect the other party's details, including driver, insurer and any witnesses.

• Report to Wattz and the Host within 2 hours by WhatsApp to the emergency contact in your Booking Confirmation.

• File a police report within 24 hours where required by Malaysian law, or where requested by Wattz or the insurer.

• Do not admit fault at the scene or reach any agreement with another party without Wattz's approval.

• Cooperate fully with Wattz, the Host and any insurer or adjuster.

Wattz will liaise with the Host and, where a claim is filed under 8.3, with the Host's insurer. You must provide truthful information and all requested documentation promptly.

Indicative timelines where a claim is filed: claims under RM5,000 settle in 3 to 7 days with 5 to 14 days for repair; claims above RM5,000 settle in 14 to 30 days with 21 to 60 days for repair; a total loss settles in 30 to 60 days. Updates are sent by email and WhatsApp.

8.12 Limitation of Wattz's liability

To the fullest extent permitted by law:

• Wattz's total liability for any claim arising from your rental is limited to the total amount you paid for the rental.

• Wattz is not liable for indirect, consequential, incidental, special or punitive damages.

• Wattz is not liable for delays, trip interruptions, loss of use, or any economic loss.

Nothing in this section affects your statutory rights under the Consumer Protection Act 1999.

9. GUEST RESPONSIBILITIES

9.1 Vehicle Inspection at Pickup

You must:

• Inspect the Vehicle thoroughly before accepting it

• Take timestamped photographs of the entire Vehicle (exterior from all angles, interior, dashboard display, existing damage)

• Report any pre-existing damage, cleanliness issues, or mechanical problems to the Host immediately

• Test all critical functions (brakes, lights, charging port, touchscreen)

Record a walkaround video at pickup. This is your protection. We strongly recommend a continuous video of the whole Vehicle before you drive away: a slow walk around the full exterior, then the interior, the wheels and the dashboard. Thirty to sixty seconds is enough. Send it to the Host by WhatsApp so it carries a timestamp.

A video is better protection than photographs because it cannot be accused of being selective, and it captures the whole panel surface in one continuous take.

What happens if you do not record one. The Host also documents the Vehicle's condition at handover. If damage is identified at return and you did not record or photograph the Vehicle at pickup, the Host's pickup record is treated as the accepted condition of the Vehicle, and you may not later assert that the damage was pre-existing. The charge under section 8 will stand.

In short: if you film it, you can prove what was already there. If you do not, our record is what counts. New damage found at return is charged to you under section 8 whether or not you accept responsibility for it.

You keep your right to dispute a charge under clause 11.4 in every case. Pickup evidence is simply what makes a dispute winnable, as clause 11.5 explains.

9.2 Vehicle Care During Rental

You must:

• Operate the Vehicle safely and in accordance with all traffic laws

• Keep the Vehicle clean and free from excessive dirt, trash, and debris

• Secure the Vehicle and lock it when unattended

• Use the Vehicle's alarm system if equipped

• Park in safe, legal, and well-lit areas

• Report any warning lights, unusual noises, or mechanical issues immediately (do NOT continue driving if unsafe)

• Maintain tire pressure if embarking on long trips (check and inflate as needed)

  
  

9.3 Prohibited Actions

You must NOT:

• Attempt any repairs or maintenance without Wattz's prior authorization

• Continue driving if the Vehicle is unsafe or displaying critical warning lights

• Ignore or dismiss warning indicators (check engine, brake warnings, battery alerts)

  
  

9.4 Lost or Stolen Keys/Access Cards

If you lose the Vehicle keys, access cards, or any other provided access devices:

• Report the loss to the Host and Wattz immediately

• You are responsible for replacement costs as outlined in your Booking Confirmation

• If the Vehicle is stolen and the insurer declines the claim because of your negligence, you are liable for the full market value of the Vehicle. See clause 8.7.

9.5 Breakdowns and Roadside Assistance

If the Vehicle breaks down or you experience a flat tire, battery issue, or other mechanical failure:

• Do NOT attempt repairs yourself

• Contact the roadside assistance number provided in your Booking Confirmation

• WhatsApp the Host and Wattz with details (location, issue, photos)

• Follow instructions from roadside assistance

• Costs for roadside assistance due to Vehicle mechanical failure are covered by the Platform; costs due to Guest negligence (running out of battery, damage to tires from reckless driving) are charged to you

10. VEHICLE RETURN

10.1 Return Time

You must return the Vehicle by the exact date and time specified in your Booking Confirmation.

Grace Period: A 15-minute grace period is allowed.

Late Return Fee:

If you return the Vehicle more than 15 minutes late, late fees will be calculated as:

(Daily Rate ÷ 24 hours) × Hours Late

Example: RM500/day vehicle, 2 hours late = (500 ÷ 24) × 2 = RM41.67

Late fees will be charged to your payment method or deducted from your Security Deposit.

Extremely Late (>24 hours): If you are more than 24 hours late without authorisation, the Vehicle may be reported as stolen to authorities, and you will be liable for the full daily rate for each additional day plus potential criminal charges and account termination.

10.2 Return Location

Return the Vehicle to the exact location specified in your Booking Confirmation unless alternative arrangements have been made with the Host and confirmed in writing.

10.3 Return Condition

The Vehicle must be returned:

• Clean: Interior free of trash, excessive dirt, stains, and odors. Exterior reasonably clean (light dust acceptable; mud covering the entire Vehicle is not).

• Fueled/Charged: Battery at or above the minimum charge level specified in your Booking Confirmation

• Undamaged: Free from new damage beyond normal wear and tear

• Complete: All accessories, charging cables, toll cards, and items provided at pickup must be returned

  
  

10.4 Return Inspection

At return, you should:

• Meet the Host for a joint inspection (if Host is available)

• Take timestamped photographs of the Vehicle's condition (exterior, interior, dashboard showing battery level and mileage)

• Have the Host acknowledge the return (signature or written confirmation via WhatsApp if possible)

Contactless Return: If the Host is unavailable for return inspection:

• Park the Vehicle in the designated location

• Take extensive photographs (20-25 photos minimum) and a video walkthrough

• Record battery level and odometer reading clearly

• Leave keys as instructed by the Host

• WhatsApp all photos to the Host and Wattz immediately

• Host will confirm return condition within 2-6 hours

  
  

10.5 Cleaning Fees

If the Vehicle is returned excessively dirty, cleaning fees will apply:

Cleaning Fee Structure:

• Minor (light dirt, crumbs): RM50

• Moderate (stains, spills): RM100

• Heavy (vomit, smoke odor, pet hair, excessive mud): RM150-200

Fees will be deducted from your Security Deposit.

10.6 Extension Requests

If you need to extend your rental beyond the original return time:

• Contact the Host BEFORE your scheduled return time

• Extension is subject to Host approval and Vehicle availability

• Additional charges will apply at the same daily rate

• Failure to request an extension before the return time will result in late fees

11. DAMAGES AND DISPUTE RESOLUTION

11.1 Reporting Damage

You must report any damage that occurs during the Rental Period to the Host and Wattz within 2 hours of the incident via WhatsApp (emergency contact provided in Booking Confirmation).

11.2 Damage Assessment

After Vehicle return, if the Host identifies damage:

• Host will file a damage claim via the Platform with photographs and a repair quote

• Wattz will review the claim within 24-48 hours

• You will be notified via email with details of the claim

  
  

11.3 Damage Charges

If damage is verified, the amount you owe is calculated under clause 8.3:

• assessed repair cost below RM10,000: you pay the full repair cost, with no upper limit

• assessed repair cost RM10,000 or above, or any third-party injury: a claim is filed and you pay the Host's policy excess plus the NCD Reimbursement under 8.4

Amounts are collected first from your Refundable Deposit, then from the payment method on file, then by direct demand. There is no cap on your liability.

11.4 Filing a Dispute

If you disagree with any charge (damage, cleaning fee, battery penalty, late fee), you may file a dispute:

Within 7 days of being charged:

1. Email support@wattz.my with your booking reference

2. Include:

   • Booking reference number

   • Amount being disputed

   • Reason for dispute

   • Evidence (attach pickup and return photos with timestamps)

   • Any other relevant documentation

Review Process:

• Wattz will review your dispute within 5 business days

• A mediator will examine evidence from both you and the Host

• Decision will be communicated via email

Possible Outcomes:

• Guest wins: Charge reversed and refunded

• Host wins: Charge stands

• Partial win: Charge reduced (e.g., split cost 50/50 if damage worsened during rental but was pre-existing)

  
  

11.5 Dispute Success Factors

Disputes are most successful when:

• You have a clear, timestamped pickup video or photographs showing the Vehicle's condition

• Evidence clearly demonstrates the damage was pre-existing or did not occur during your rental

• Documentation supports your version of events

Without pickup evidence of your own, a dispute over damage will normally fail. Where you did not record the Vehicle at pickup, the Host's pickup record stands as the accepted condition under clause 9.1, and there is nothing to weigh it against.

11.6 Final Decision

Wattz's dispute resolution decision is final unless new evidence emerges or the matter is escalated to legal proceedings.

12. MODIFICATION OF BOOKINGS

12.1 Date or Time Changes

To modify your booking dates or pickup/return times:

• Contact the Host via WhatsApp or email (contact details in Booking Confirmation)

• Modification is subject to Host approval and Vehicle availability

• If approved, updated Booking Confirmation will be sent

• Additional charges may apply if the modification increases rental duration or incurs fees

  
  

12.2 Adding Services

To add services (additional drivers, unlimited mileage, delivery) after booking:

• Email support@wattz.my at least 24 hours before pickup

• Additional fees will be charged to your payment method

• Additional drivers must complete eKYC before the Rental Period

  
  

12.3 Modification Fees

Modifications requested less than 48 hours before pickup may incur administrative fees as outlined in our Fee Schedule.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Wattz Mobility Sdn. Bhd., its directors, officers, employees, agents, and the Host from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Vehicle

• Your violation of these Terms

• Your violation of any applicable law or regulation

• Damage to the Vehicle or third-party property caused by you

• Injury or death of any person caused by your actions

• Your fraud, negligence, willful misconduct, or criminal activity

14. DATA PRIVACY

14.1 Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By agreeing to these Terms, you also agree to our Privacy Policy.

14.2 Data Collection

We collect personal data including but not limited to:

• Identity information (IC, passport, driver's license)

• Contact information (name, phone, email)

• Payment information (tokenized, encrypted)

• Location data (Vehicle GPS tracking during Rental Period)

• Usage data (driving behavior, mileage, charging patterns)

  
  

14.3 Data Usage

Your data is used for:

• Processing bookings and payments

• eKYC verification and fraud prevention

• Processing an insurance claim on the Host's policy where clause 8.3 applies

• Customer support

• Platform improvement and analytics

• Compliance with legal obligations

14.4 PDPA Compliance

We comply with the Personal Data Protection Act 2010 (PDPA). You have rights to access, correct, and request deletion of your personal data subject to legal and contractual obligations. See our Privacy Policy for details.

15. INTELLECTUAL PROPERTY

15.1 Platform Ownership

All content, trademarks, logos, software, and technology on the Platform are owned by Wattz Mobility Sdn. Bhd. or licensed to us. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.

15.2 User Content

By uploading photos or providing reviews, you grant Wattz a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content for marketing and operational purposes.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with your Booking Confirmation and our Privacy Policy, constitute the entire agreement between you and Wattz regarding your rental and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Wattz's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms. Wattz may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

Wattz is not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, fuel, energy, labor, or materials.

16.6 Survival

Sections related to payment, indemnification, limitation of liability, governing law, and dispute resolution shall survive termination of these Terms.

16.7 Language

These Terms are drafted in English. In the event of any conflict between English and translated versions, the English version shall prevail.

17. GOVERNING LAW AND DISPUTE RESOLUTION

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.

17.2 Jurisdiction

Any disputes arising out of or related to these Terms or your rental shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

17.3 Informal Resolution

Before initiating formal legal proceedings, you agree to first attempt to resolve disputes informally by contacting support@wattz.my and participating in good-faith negotiations for at least 30 days.

17.4 Consumer Rights

Nothing in these Terms affects your statutory consumer rights under Malaysian law, including rights under the Consumer Protection Act 1999.

For disputes: support@wattz.my For privacy inquiries: Refer to Privacy Policy